On a recent trip to Arizona, I saw this sign on the receptionist's desk. Meet Cassie, the "Director of First Impressions." This title not only speaks to the power of first impressions and how important it is that everyone on our team understands that they are always being observed. It also demonstrates the importance that every member of the team has in the execution of our respective missions. Everyone counts...from the CEO to the receptionist. Everyone is responsible for bringing in -- and keeping -- the business.
And when people are empowered to act in accordance with the importance of this responsibility...there is no stopping your organization.
So who is your "Director of First Impressions?" Is it you?
That's Leader Business!