Showing posts with label duty. Show all posts
Showing posts with label duty. Show all posts

Saturday, June 26, 2010

Those Idiots Up At HQ


I remember seeing this cartoon in which two young soldiers were in a foxhole and trading complaints about how the idiots up at the platoon headquarters were far removed from reality and had no clue about the true situation on the ground. Soldiers like to gripe and the complaints about "the idiots up at HQ" are probably among the more common ones.

The cartoon is funny on a couple of levels: One, a platoon is pretty much the smallest element in a military formation. The men and women in a platoon, to include the platoon leader, are truly down where the action is. It's funny to see these low ranking troopers offering complaints at that level about the separation between them and their leaders.

The real humor comes from the realization that even at that low level, people gripe about how their leadership doesn't have a clue. At least in the Army, there is always this underlying grumbling that people above them don't understand the real situation on the ground and can't possibly relate to what they are dealing with. Soldiers, and my assumption is people in every organization, like to complain about how their leaders don't get it, can't possibly understand their situation, and are isolated from reality inside their "Ivory Towers."

Which brings me to General Stanley McChrystal. As you know from the events of this week, the General was removed from his command after some negative comments about his boss (President Obama) and other civilian leaders were made public through, of all sources, Rolling Stone Magazine. It was the same sort of complaints that one might get from those troopers in the foxhole, only the stakes were a lot higher and they were broadcast to the entire world. Just like that, General McChrystal was out and General Petraeus was named the top commander in Afghanistan.

President Obama had no choice but to make this move. Insubordination at that level is clearly grounds for removal. It was clear that General McChrystal could control neither his tongue or his men and that the lack of respect for his civilian leaders necessitated a change. That he would say the things he did about his chain of command, in front of a reporter who clearly would love nothing more than the sort of salacious quotes that he offered up, demonstrated a real lack of judgement and gave the President no other option. The General crossed the line. At that level, with those stakes, there is no second chance.

Before we point fingers at the General, it is probably worth reflecting on our own leadership. How often do we complain about our "higher headquarters?" And when we do, is it in front of our teammates? Are we sometimes guilty of voicing negative thoughts about our superiors -- out loud and in front of our troops?

My guess is we all are like those soldiers in the cartoon. We all want to complain about the leaders above us, how they don't understand what we are dealing with down at our level. Yes, it is human nature to believe that we are not the problem but rather the idiots above us! Admit it...you've felt this way...and you've been guilty of expressing your opinion in front of your people. (Or maybe it's just me, and I know I am guilty. But I'm guessing I'm not alone.)

It's a common issue. The leadership take-away is that it has consequences. On the rare occasion it can get back to the boss and cost us our job, as it did for General McChrystal. More often though, this attitude is contagious and will spread rapidly throughout the ranks. People hear what we say and will repeat it. Gradually you get a team with no confidence in their leaders. It's a virus whose symptoms include a breakdown in cohesion, a lack of trust and loyalty within the ranks, insubordination, and chaos.

We can all learn from this event. Let's ensure we stop ourselves before we offer complaints about our higher HQ, especially around the troops. Save that sort of talk for our spouse or our pets! Better yet, let's keep our focus inward. Let's deal with our own problems before pointing out others. The Bible says we need to take the log out of our own eye before we worry about the splinter in someone else's eye. Good advice. When we do this, we'll realize that we've got enough to worry about addressing our own failings, and that we don't need to point out where our leaders come short.

Bite your tongue, watch what you say, don't let your guard down, don't spout off to Rolling Stone Magazine. I don't know about you, but the events of the week were a good reminder. I need to remember that very often I am the "idiot up at HQ!" I don't need to spend time trying to fix my higher headquarters. I've got enough to do just fixing...ME. That's...Leader Business.

Thursday, September 3, 2009

You Gotta....Know When to Fold 'Em


I still remember the meeting. We had debated an issue with energy and passion. There were a host of opinions about the topic. Everything was laid out. We evaluated various alternatives. I heard from all sides. We discussed the strengths and weaknesses of the proposed courses of action. Then it was time. I made my decision. Everyone was ready to go. Everyone…but one guy. He thought it important to “state for the record” that he opposed the decision. Oh man…did this ever bother me. We had transitioned from decision-making…to decision. And this guy was still fighting. And then I watched as he tried to reverse my decision, and then undercut it during execution. Wrong answer, dude!

There is a time and place for debate. During the decision-making process -- yes. While alternatives are being discussed -- yes. But once the decision is made -- nope. At that point, there are only two ways to proceed:

1. Embrace the decision as if it was your own. Execute with vigor and do all you can to see the decision work out for all. Execute…and accomplish the mission. Git ‘er done! Or…..

2. Leave the team.

Quite frankly, the third way, to undermine the decision, to work covertly (or even overtly) to tube the mission…is unacceptable. You cannot be a part of the team and work to help the team fail. No whispering, spreading rumors, cynicism, or back-channel deals that prevent mission success. Be a part of the solution, not a schemer to make the problem even worse. There can be only one leader. And if you are not it…then deal with it! If you can’t live with the decision, vote with your feet and leave the team. Otherwise, you’ve done your duty in expressing your opinion. Now do your duty and help the team be successful. As the old country song goes – “You’ve got to know when to fold ‘em….”

So here’s the skinny. Fight for your beliefs and opinions before the decision is made. Leaders – encourage debate and solicit alternatives from all sides before locking in on the way ahead. Give everyone a chance to speak and listen to all alternatives. But once the decision is made…everyone has got to be – ALL THE WAY IN (see the last post!). No team can be successful if team members are allowed to undermine, undercut, or otherwise move in directions counter to the mission. The team must be all the way in!

It is encouraging to see US policy making working this way. Rigorous debate on things like health care, war, and energy policies reflect this approach. The town hall meetings are a beautiful thing to observe…and we should have them as a matter of routine! But once the decisions are made…we have to be all the way in. We have to execute in a way that accomplishes the mission, not as mindless robots but as members of a team -- committed to see the team succeed. Adjustments can be made along the way (and of course debate will continue on those adjustments) but…we cannot have the dysfunction that comes from a house (or a nation) divided. We have to find a way to be all in, to work together to reach our objectives! (Note…I say this not as one suggesting one way or the other is right, but one who knows that we have not been united in our commitment to success for many years and hopes there is another way!)

This is a message to all of us. We are all part of teams, we all report to someone. Let’s lead by example in this approach. Let’s build teams that respect all opinions, that encourage debate, and that understand this concept of being all the way in. Once the decision is made, let's know...when to fold 'em. It is the only way a team can be successful. That makes it…Leader Business.

So what do you think? Am I right? We’ve all been in positions like this, whether as team leader or team member. Let me know where you stand on this.

Image courtesy of www.sidesalad.net.